Return Policy

3-Day Hassle-Free Returns

At Hanaz Official, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free 3-day return window from the date of delivery.

Eligibility Criteria

• The return must be initiated within 3 days of receiving your order.
• The product must be unused, in its original packaging, and in the same condition that you received it.
• Any seals on the product should remain unbroken.

How to Initiate a Return

To initiate a return, please contact our customer support team via WhatsApp at +92 322 538 6807 or email us at haseebbadshah32@gmail.com. Please include your order number and the reason for your return.

Refunds & Exchanges

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via Bank Transfer or JazzCash/EasyPaisa within 3-5 business days. We do not offer direct refunds for Cash on Delivery (COD) orders in cash; they must be processed electronically.

Shipping Costs for Returns

Unless the product received was damaged or incorrect, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.