Frequently Asked Questions
Find answers to common questions about our products, shipping, and returns.
Yes, all our formulas are dermatologist-tested and formulated without harsh irritants. However, since everyone's skin is unique, we always recommend patch-testing new products before incorporating them fully into your routine.
Hanaz Official products are proudly formulated and manufactured in Pakistan, using high-quality, globally sourced active ingredients to ensure clinical efficacy.
Standard delivery across Pakistan takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email or SMS. Read our full shipping information for details.
Yes, Cash on Delivery is available nationwide across Pakistan. Simply select the COD option during checkout.
We offer a hassle-free 3-day return window. If you are not satisfied with your purchase, please contact our support team within 3 days of receiving your order to initiate a return or exchange. View our full return policy.
To maintain maximum potency, we recommend storing your Vitamin C Serum in a cool, dry place away from direct sunlight. Ensuring the cap is tightly closed after each use will also prevent early oxidation.